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This is the letter R that we use as part of our RIVM company logo.

Terms & Conditions

Last updated: [January, 2025]

Welcome to RIVM LTD. These Terms and Conditions govern your use of our website www.rivm.co.uk and any purchases made through our site. By accessing our website or placing an order, you agree to comply with these terms.

1. Company Information

  • RIVM LTD is a company registered in England and Wales.

  • Company Registration Number: 16105939

  • VAT Number: 482 4284 76

  • Company Address: 124 City Road, London, England, EC1V 2NX

  • Website: www.rivm.co.uk

  • Contact Email: info@rivm.co.uk

2. Eligibility to Purchase

  • You must be 18 years or older to make a purchase. If you are under 18, you may only purchase with the consent of a parent or guardian.

  • Our products must not be purchased for or used by children under the age of 3.

3. Product Information

  • We make every effort to ensure product descriptions, images, and pricing are accurate. However, RIVM LTD reserves the right to correct errors, update product details, or discontinue products without prior notice. "Big. Bold. Better." refers specifically to the size and material quality of our body wipes in comparison to standard-sized wipes, based on internal product specifications and publicly available data. Product performance may vary based on individual use.

  • All products sold on www.rivm.co.uk are for personal use only and are not intended for resale unless explicitly agreed upon (see Resale Restrictions below).

4. Pricing & Payment

  • All prices on our website are in GBP (£) and include VAT where applicable.

  • Payment must be made at the time of order using our accepted payment methods.

  • RIVM LTD reserves the right to change prices at any time but will honour the price at the time of purchase.

5. Shipping & Delivery

  • We currently only ship within the United Kingdom.

  • Orders are fulfilled through Amazon UK Multi-Channel Fulfilment (MCF). Delivery times are estimates and may vary due to courier delays.

  • Full details on delivery options, costs, and estimated shipping times are available in our Shipping Policy.

6. Returns & Refunds

  • Customers may return items within 14 days of delivery if they remain unused, unopened, and in their original packaging.

  • Customers are responsible for return postage unless the item is faulty, damaged, or incorrect, in which case we will cover the cost.

  • Refunds or replacements are issued once the return is received and inspected.

  • For full details, see our Refund & Cancellation Policy.

7. Resale Restrictions

  • Our products cannot be resold without prior written approval from RIVM LTD.

  • Wholesale purchases must be made through authorised retailers only.

  • We reserve the right to refuse service or take action against unauthorised resellers.

8. Use of the Website

  • You agree not to use our website for any unlawful or fraudulent purposes.

  • You must not attempt to interfere with the website’s security or functionality.

  • RIVM LTD reserves the right to restrict or terminate access if we suspect any misuse.

9. Intellectual Property & Trademark Protection

  • All content on www.rivm.co.uk, including but not limited to text, images, product descriptions, graphics, and website design, is owned by RIVM LTD or used under license and is protected by UK copyright laws.

  • The RIVM name and logo are registered trademarks of RIVM LTD. Unauthorised use, reproduction, modification, or distribution of our branding, logo, or product packaging without prior written consent is strictly prohibited.

  • Trademark Protection: As a registered trademark, our logo and brand identity are legally protected under UK and international intellectual property laws. Any unauthorised use may result in legal action.

  • You may not copy, reproduce, or exploit any intellectual property from this website for commercial use, resale, or marketing without prior written approval from RIVM LTD.

10. Privacy & Data Protection

  • Commitment to Data Security: At RIVM LTD, we are committed to protecting your personal data in compliance with UK Data Protection Laws and GDPR. Your privacy is important to us, and we handle your personal information with care and respect.

  • Data Collection & Use: We collect only the data necessary to process your orders and improve your experience, including name, address, email, payment details, and order history. We do not sell or rent your data. Your information may be shared with trusted third-party service providers (e.g., payment processors, couriers) solely to fulfil your order.

  • Your Rights: Under GDPR, you have the right to access, correct, delete, and restrict the use of your personal data. If you wish to exercise any of these rights, please contact us at privacy@rivm.co.uk.

  • Cookies & Tracking: We use cookies to improve your experience on our website. For details, please refer to our Cookie Policy.

  • Data Retention: We will only retain your personal data for as long as necessary to process orders and comply with legal obligations.

11. Limitation of Liability

  • Product Use & Skin Sensitivities: Our body wipes are formulated for general skin cleansing. However, skin types vary, and we cannot guarantee that our products will be suitable for every individual. Customers should check the ingredients list before use and discontinue use if irritation occurs. If you have sensitive skin, allergies, or pre-existing skin conditions, we recommend performing a patch test before full application. RIVM LTD is not liable for any adverse reactions that may occur from the use of our products.

  • No Medical Claims: Our products are for external use only and are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have concerns about product use, please consult a medical professional.

  • General Website & Product Disclaimer: While we strive to provide accurate information on our website, RIVM LTD makes no guarantees regarding the completeness, reliability, or accuracy of product descriptions, ingredient lists, or other content. We reserve the right to correct errors, update information, or discontinue products at any time without notice. "Big. Bold. Better." refers specifically to the size and material quality of our body wipes in comparison to standard-sized wipes, based on internal product specifications and publicly available data. Product performance may vary based on individual use.

  • Indirect, Incidental & Consequential Damages: To the fullest extent permitted by UK law, RIVM LTD shall not be liable for any indirect, incidental, special, or consequential damages, including (but not limited to) loss of profits, data, or business opportunities resulting from the use of our website or products.

  • Consumer Rights: Nothing in this section affects your statutory rights as a consumer under UK law. If a product is faulty, unsafe, or not as described, you may be entitled to a refund or replacement in accordance with our Refund & Cancellation Policy.

12. Changes to Terms & Conditions

  • We may update these Terms & Conditions from time to time. Changes will take effect immediately upon publication on our website.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

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📧 Email: info@rivm.co.uk

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By using our website and purchasing from RIVM LTD, you agree to these terms. If you do not agree, please do not use our site or services.

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